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Recovering after a Zoom outage

Reconnect your Zoom account to APIANT and refresh upcoming meetings after a Zoom outage or dropped connection.

After a Zoom outage or a dropped connection, reconnect your Zoom account to APIANT and refresh your upcoming meetings so no bookings are missed.

Use the same web browser for both your Zoom login and your APIANT login throughout this process.

Reconnect your Zoom account

  1. Log in to your master Zoom account.
  2. Log in to your APIANT account.
  3. Go to your APIANT Dashboard.

APIANT Dashboard

  1. Open Connections.

Connections in the APIANT menu

  1. Click the refresh icon on the Zoom connection.

Refresh icon on the Zoom connection

  1. Choose your connection type and authorize access to your Zoom account.

Choosing the Zoom connection type

  • Choose the Admin connection type.
  • If prompted, click the blue Pre-Approve button.
  • The Authorize button becomes active after that — click Authorize.

Authorizing the Zoom connection

After reconnecting, **refresh the APIANT page**. If the Zoom app is still listed, you're reconnected. If it's gone, continue to the next step.
  1. If the reconnect doesn't work, add the Zoom connection again — follow the two steps below, then repeat from step 6 above.

Re-adding the Zoom connection, part 1

Re-adding the Zoom connection, part 2

Refresh your upcoming meetings

Once reconnected, check your Zoom meeting list in your Zoom account:

  • Make sure everything for the next 24 to 48 hours (depending on your account settings) is present.
  • Add the Zoom Meeting BOT to the remaining classes for today and tomorrow to refresh the registrant list. This re-registers anyone who signed up during the outage.
  • Consider adding yourself to a class so you receive the scheduled email and can confirm it went out. If you don't receive it, add the Send Client Emails BOT.

Related BOTs:

Last updated June 11, 2026