Troubleshooting
Learn about various problem-solving methods and techniques in this informative document. Discover proven strategies to overcome challenges and improve decision-making skills. Whether you're a student, professional, or simply looking to enhance your proble
Articles in this section describe common troubleshooting.
In this section
Looking for solutions to common email problems? Check out our helpful articles, packed with guidance on troubleshooting and resolving email issues. From dealing with spam to fixing delivery errors, we've got you covered!
Manage MBO Rooms with multiple Zoom accounts
Learn how to troubleshoot and resolve issues when assigning a Mindbody room to a class with this helpful document. Follow Option 1 to temporarily assign a new room, remove it, and then attempt to assign the original room again. If that doesn't work, Optio
Manual updates and bookings
Learn how to manually create or update a Zoom meeting and register clients with our automation called "**KEEP TURNED OFF - Manually select MBO class to create and/or register clients in Zoom**". Our video tutorial will guide you through the process. If yo
Manually refresh classes
Learn how to force a refresh of your automations in Zoom meetings to ensure accurate and up-to-date information. This guide explains when and why a refresh may be necessary, how to initiate the refresh, and how to verify its success. If you require any as
MBO auto sign-in not working
Learn troubleshooting steps for clients who encounter issues with automatic sign-in to Mindbody after a Zoom meeting ends. Check ZoomConnect Settings, ensure proper meeting ending by hosts, and resolve automation errors by filtering and retrying. For addi
Turning off PMI
Learn how to troubleshoot the error message "Registration has not been enabled for this meeting" in ZoomConnect. This step-by-step guide suggests disabling the "Use Personal Meeting ID (PMI)" option to ensure each meeting has a distinctive ID and enables
Workshops / Enrollments
Learn how to resolve the problem of Zoom meeting registration delays in Mindbody's Workshop/Enrollment feature with this instructional document. Discover how adjusting the "Last email notification check mins" setting in ZoomConnect to 75 minutes can ensur