Troubleshooting
Common issues, error messages, and solutions for resolving problems encountered when working with APIANT integrations and workflows.
Articles in this section describe common troubleshooting.
In this section
Looking for solutions to common email problems? Check out our helpful articles, packed with guidance on troubleshooting and resolving email issues. From dealing with spam to fixing delivery errors, we've got you covered!
Manage MBO Rooms with multiple Zoom accounts
Troubleshoot Mindbody room assignment issues by resolving unreleased rooms and scheduling conflicts that prevent classes from properly booking available spaces.
Manual updates and bookings
Manually trigger Zoom meeting creation and client registration for classes to ensure booked participants receive confirmation emails through a dedicated automation.
Manually refresh classes
Trigger an immediate synchronization of Mindbody class changes to Zoom meetings using the Refresh Classes option, bypassing normal automation delays and addressing system issues.
MBO auto sign-in not working
Diagnostic steps to resolve Mindbody auto sign-in failures after Zoom meetings, including enabling settings, host procedures, and checking automation errors.
Turning off PMI
Disabling the Personal Meeting ID setting in Zoom to enable meeting registration and ensure unique meeting IDs for ZoomConnect integrations.
Workshops / Enrollments
Configure Zoom meeting registration for workshop enrollments in Mindbody by adjusting the last email notification check timing to ensure clients receive Zoom links before class starts.