Manage MBO Rooms with multiple Zoom accounts
Learn how to troubleshoot and resolve issues when assigning a Mindbody room to a class with this helpful document. Follow Option 1 to temporarily assign a new room, remove it, and then attempt to assign the original room again. If that doesn't work, Optio
If you’re having trouble assigning a Mindbody room to your class, here are some steps to troubleshoot the issue:
Option 1: The room may not be released to rebook
When removing a room from a class, or if there is a class that has been cancelled, the room may not be fully released to rebook.
Here’s how to fix it:
Option 1: Try temporarily assigning a new room to the class you’re working on.
- Assign a new room and save
- Remove room and save again
- Now try assigning the original room back to the class and save once more
- If this works, you may need to run the BOT - "Zoom meeting" to refresh your Zoom meeting list
- If this did not work, go to option 2 below
Option 2: There might be a room conflict that you can’t see.
If you have a room conflict in a class and or appointment for the room you are assigning, you need to check the room schedule in MBO. If you don't have the Rooms schedule tab on your dashboard you can turn it on in MBO Settings here:
Once you have removed the conflict, repeat the steps from Option 1 to temporarily assign a room and this should resolve the issue when trying to reassign a MBO room.
Once you have removed the conflict, repeat the steps from Option 1 to temporarily assign a room and this should resolve the issue when trying to reassign a MBO room.