External account association

If your business is hosting the chat widget on your web pages, you may want to identify the user based on information your system already knows.

To do this, your server can dynamically append one or more query parameters to the widget’s embed URL when generating the web page:

Then to fetch the value from the chat automation, use the Automation Chat Widget's "get value from browser" action:

The action first checks if the value name is provided as a query parameter to the widget. If not, it then checks the browser's local storage for the value.