Features that are not supported in ShopConnect

gift cards please be advised that at this time, gift cards from shopify to mindbody and mindbody to shopify are not synchronized if you have set up gift cards in your shopify store, please note that they can only be utilized for purchases within the shopify store however, if you have a shopify point of sale set up in your studio, they can be redeemed through the point of sale system whenever a sale is made from shopify to mindbody, the transaction will be labeled with the "shopify" payment method, allowing for easy identification of sales originating from shopify likewise, any mindbody gift cards that are utilized can only be used within the mindbody platform if you opt to transfer your sales from mindbody to shopify, the sale will be marked with a "mindbody" tag in the shopify orders to inform you of its source it is crucial to understand that shopify gift cards can only be used for shopify sales, while mindbody gift cards can only be used for mindbody sales in the event of a refund in shopify, it will not automatically process in mindbody to void the sale from the client's mindbody account, you will need to manually perform the void in mindbody in conclusion, if you utilize gift cards in both your shopify and mindbody stores, please bear in mind that they are platform specific and cannot be utilized interchangeably by acknowledging these limitations, you can ensure that your sales are accurately processed on both platforms refunds refunds are not supported across both shopify and mindbody platforms simultaneously here’s how to handle refunds refunds in shopify when a refund is processed in shopify, the transaction does not sync to mindbody after issuing a refund in shopify, you’ll need to manually process the refund in mindbody for the same client this step is necessary to deactivate any active pricing options and to return retail products to inventory in mindbody refunds in mindbody similarly, if a refund is processed in mindbody, the transaction does not sync to shopify to keep inventory accurate, you’ll need to manually update any inventory related items in shopify to match mindbody additionally, you can configure your shopconnect account to create a mindbody contact log, which notifies a staff member in mindbody when a refund in shopify occurs read here for details mindbody packages to replicate this feature in shopify, you can achieve it by creating what is known as a "collection" in the shopify platform here is a link to the shopify help center explaining collections once you have successfully created the collection, you can proceed to add your synchronized products or services to the collection when a customer purchases the collection in shopify, the line items within the shopify order will be sold and processed directly into the client's account in mindbody contracts or recurring charges contract sync is not supported with shopconnect however, in order to replicate this desired functionality in shopify, we recommend installing a plugin specifically designed for recurring payments to access a variety of plugins, please visit the shopify app store through the following link please note that there are various types of plugins available on the shop app store, so you may need to search and choose the one that suits your operations the most memberships membership sync is not supported in shopconnect however, in order to replicate this desired functionality in shopify, we recommend installing a plugin specifically designed for membership management to access a variety of membership plugins, please visit the shopify app store through the following link please keep in mind that there are different types of plugins available on the shop app store, so it may be necessary to search and select the one that aligns best with your operational needs commission sales in mindbody in the current setup, it's not feasible to directly assign a 'commission recipient' to a sale within mindbody due to limitations in mindbody's api however, a workaround is available after a sale is completed and posted, you can manually update the sale in mindbody to assign the commission recipient to the respective mindbody order this process needs to be done within the mindbody platform