ZoomConnect
Troubleshooting
Manage MBO Rooms with multiple Zoom accounts
2 min
if you’re having trouble assigning a mindbody room to your class, here are some steps to troubleshoot the issue option 1 the room may not be released to rebook when removing a room from a class, or if there is a class that has been cancelled, the room may not be fully released to rebook here’s how to fix it option 1 try temporarily assigning a new room to the class you’re working on assign a new room and save remove room and save again now try assigning the original room back to the class and save once more if this works, you may need to run the bot "zoom meeting" docid\ nc1lahru0c9miqzq8ghrv to refresh your zoom meeting list if this did not work, go to option 2 below option 2 there might be a room conflict that you can’t see if you have a room conflict in a class and or appointment for the room you are assigning, you need to check the room schedule in mbo if you don't have the rooms schedule tab on your dashboard you can turn it on in mbo settings here once you have removed the conflict, repeat the steps from option 1 to temporarily assign a room and this should resolve the issue when trying to reassign a mbo room once you have removed the conflict, repeat the steps from option 1 to temporarily assign a room and this should resolve the issue when trying to reassign a mbo room