ZoomConnect
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Settings
Email & SMS

Cancellation emails

1min

Available from version 4.0

Turn on or off the sending of cancellation emails

As of version 4, you can choose to send customizable cancellation emails when a client cancels their booking from a class/workshop.

Why would I want to turn off the sending of cancellation emails?

If you already send a cancellation email through Mindbody and it contains everything you want to communicate to the client about the cancellation. But be aware that Mindbody only allows you to configure one cancellation email for all Mindbody events like classes, workshops etc..

To control the sending of cancellation emails, configure the "Send cancellation email" setting:

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